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You can book a service by calling us, sending a WhatsApp message, or via email. You can also download the UseFixr app to request a service. Simply share your request and location, and our team will guide you through the next steps.

The duration depends on the selected package. Before we begin, we'll provide you with a clear estimated timeline for the work.

The cost depends on the type and size of the package. We will send you a clear price list and quotation before starting the job.

You can make payment through bank transfer or any other agreed method. Full details will be shared with you.

Yes, we accept payment on delivery.

Yes, we install solar panels, inverters, and complete solar power systems for both homes and businesses.

Yes, you can pay in installments based on an agreed payment plan.

The down payment is based on the total cost of your selected package and is set at 20%. The remaining balance can then be conveniently spread over a flexible repayment period ranging from 3 to 24 months.

Yes, interest is applied to the remaining balance at a rate of 4% per month.

Yes, we offer regular maintenance services to ensure your systems continue to operate efficiently and reliably.

Maintenance services include inspection, cleaning, testing, and addressing minor issues early to prevent them from becoming major problems.

Maintenance can be scheduled monthly, quarterly, or based on the specific terms outlined in your service plan.

Yes, all our technicians are highly trained and experienced in handling a wide range of solar installations.

Yes, our packages are backed by reliable warranties, with 2 years coverage on inverters, 5 years on batteries, and up to 20 years on solar panels, ensuring long-term peace of mind.

You can contact us, and our team will come back to check and fix the issue as soon as possible.

Yes, we work with businesses and organizations on both small and large projects.

Yes, we manage and deliver services across multiple locations as needed.

Yes, we provide solutions tailored to meet the specific needs of each business.

You do not need an account to request a service. However, having one makes it easier to manage and track your requests.

Yes, we keep you updated on the progress of your service through your preferred contact method.

Yes, you can update your information at any time by reaching out to our support team.

You can reach us via phone call, email, WhatsApp, or the UseFixr app, and our team will respond promptly.

Our working hours are Monday to Saturday, from 8:30 AM to 6:00 PM.

Yes, we attend to urgent and emergency requests as quickly as possible, based on customer availability.

Solar panels can last 20 to 25 years, but their efficiency may slowly reduce as time goes on.

Beeping may indicate a low battery, overload, or other system warnings. Check the inverter display for the exact cause.

Yes, solar panels can still generate electricity during rainy conditions, although their output is lower compared to sunny days.

Inverter overload occurs when the total power demand exceeds the inverter's capacity. To resolve this, reduce the connected load.

Yes, most systems can be expanded by adding more panels or batteries to increase capacity.

It usually takes 2 to 3 working days once all required documents have been submitted.

You will need to provide a 6-month bank statement, a recent NEPA or electricity bill, and a valid ID card.

Yes, you can pay more than 20% upfront if you wish to reduce your remaining balance.

Yes, you can pay off the remaining balance at any time after 3 months without any additional charges.

The application can be completed in approximately 5 minutes.

Yes, outright payment is available once your selected package is confirmed.

This could be due to low refrigerant levels, clogged air filters, or issues with the compressor.

It is recommended to service your AC every 3–6 months, depending on how frequently it is used.

Leaks usually happen due to poor installation, worn-out connections, or rust inside the system.

Unusual sounds may result from loose internal components, fan problems, or compressor faults.

With proper maintenance, an AC unit typically lasts between 8 to 15 years.

Water leakage is commonly caused by a blocked drain pipe or a frozen evaporator coil.

A standard servicing session usually takes between 30 to 60 minutes per unit.

Continuous operation is not recommended, as it can shorten the unit’s lifespan and increase wear.

Most modern air conditioners use R410A or R32 refrigerants.

This may be due to electrical faults or compressor overload.

Signs include reduced cooling performance and ice formation on the unit.

Yes, regular servicing helps prevent future breakdowns and maintains efficiency.

The appropriate size depends on room dimensions and overall heat load.

Bad smells are usually caused by mold or bacterial buildup inside the unit.

Yes, clogged filters restrict airflow and significantly reduce cooling efficiency.

Filters should be cleaned every 2–4 weeks for optimal performance.

Common causes include overheating, voltage fluctuations, and poor maintenance.

Professional installation is strongly recommended to ensure safety and proper operation.

Freezing is often due to low refrigerant levels or restricted airflow.

Yes, a well-maintained AC runs more efficiently and consumes less energy.

This may be caused by a faulty motor, worn belt, or a defective lid/door switch.

Excessive vibration is often due to an uneven load or improper machine leveling.

It is recommended to service your machine every 6 months.

This is usually caused by a blocked drain pump or clogged hose.

Odors are typically due to mold and moisture buildup inside the drum or seals.

No, overloading can damage the drum and strain the motor.

Noise may result from worn bearings or foreign objects inside the drum.

This can happen due to low water temperature or overloading the machine.

Most washing machines last between 7 to 12 years with proper care.

Leaks are often caused by damaged hoses or worn-out seals.

Yes, especially sensitive components like the control board can be affected.

This could be due to a power issue or a faulty control panel.

Yes, routine cleaning helps prevent odor, bacteria buildup, and performance issues.

This may be caused by overloading or using insufficient detergent.

A faulty motor or broken belt is usually responsible.

It is best to use manufacturer-recommended detergents for optimal results.

The safety lock may still be engaged, or there may be water remaining inside the drum.

A typical wash cycle ranges from 30 to 90 minutes, depending on the selected mode.

This could be due to a sensor malfunction or an electrical issue.

Only minor issues should be handled personally; major faults require professional technicians.

This may be due to power issues, faulty cables, or a malfunctioning camera.

Installation typically takes a few hours depending on the number of cameras and setup complexity.

Factors include camera resolution, lighting conditions, and network stability.

It is recommended to service CCTV systems every 6–12 months.

This could be due to dirty lenses, low resolution settings, or poor lighting.

Yes, most cameras come with night vision, infrared capabilities, and motion alert.

Footage can be stored on DVR/NVR systems, hard drives, or cloud storage.

Yes, most modern systems allow remote viewing via mobile apps or web platforms.

This may be caused by storage issues, incorrect settings, or hardware faults.

Professional installation is recommended for proper positioning and system reliability.

Storage duration depends on hard drive capacity and recording settings.

Loose connections, cable damage, or network issues are common causes.

Yes, if properly secured with strong passwords and updated firmware.

Yes, they can record locally, but remote access requires internet connectivity.

Beeping usually indicates a system alert such as storage failure or connection issues.

The choice depends on your location, coverage needs, and security requirements.

Yes, additional cameras can be added depending on system capacity.

Yes, it helps deter crime and provides monitoring and evidence.

Costs vary based on the number of cameras and system type.

You should contact support or a certified technician for assistance.

DVR (Digital Video Recorder) works with analog cameras and processes video at the recorder. NVR (Network Video Recorder) works with IP cameras and processes video at the camera itself.

Some cameras support audio recording depending on model.

Yes, most outdoor CCTV cameras are designed to withstand harsh weather conditions like rain, heat, and dust.

Network speed or bandwidth issues may cause delay.

It’s a feature that automatically detects movement within the camera’s field of view and triggers recording or alerts.

Footage may be missing due to storage overwrite settings, where older recordings are automatically deleted to make space for new ones. It can also happen if recording schedules are not properly configured or motion detection settings are too restrictive.

You can export footage to external drives like USB or hard disks for offline storage. Alternatively, you can use cloud storage services to securely save and access your recordings anytime.

Yes, certain cameras like PTZ models can rotate and be controlled remotely.

A PTZ camera can pan, tilt, and zoom to cover a wider area and focus on details.

Yes, regular cleaning and periodic inspections help ensure optimal performance and longevity.

Yes, it provides high-speed, reliable, and scalable connectivity. It is a long-term solution for both homes and businesses.

This may be caused by network congestion, weak signal strength, or limited bandwidth from your provider. It can also happen when multiple devices are connected and consuming data simultaneously.

Installation usually takes a few hours depending on your building structure and distance from the connection point. Complex setups or additional wiring may increase the time required.

Fibre internet uses optical fibre cables to transmit data using light signals, making it significantly faster than traditional copper cables. It provides more stable and reliable connectivity for both homes and businesses.

Yes, you can upgrade based on your usage needs and provider options.

Weak signals are often caused by distance from the router, walls, or interference from other devices. Repositioning your router or using extenders can help improve coverage.

Network systems should be checked every 6–12 months to ensure optimal performance. Regular servicing helps detect issues early and prevents downtime.

Downtime can occur due to power outages, ISP issues, or hardware failures like routers and cables. Environmental factors and maintenance activities may also contribute.

No, a router is required to distribute the internet connection to multiple devices. Without it, only a single device may be able to connect directly.

Overheating happens when the router lacks proper ventilation or runs continuously for long periods. Placing it in an open, cool area can help prevent this issue.

Bandwidth refers to the maximum amount of data that can be transmitted over your internet connection at a given time. Higher bandwidth allows more devices and faster data usage.

Yes, when many devices are connected, they share the available bandwidth, which can slow down individual speeds. Streaming, gaming, and downloads increase the impact.

Frequent disconnections may be due to unstable signals, faulty equipment, or service provider issues. Checking your router and contacting support can help resolve it.

Yes, most routers and apps provide insights into data usage and connected devices. This helps you manage bandwidth and detect unusual activity.

Yes, fibre offers faster speeds, lower latency, and more stable connections compared to wireless options. It is ideal for heavy usage and business needs.

Professional installation is recommended to ensure proper setup and avoid damage to cables. Experts also ensure optimal signal strength and safety.

Lag can occur due to low bandwidth, high network usage, or unstable connections. Closing background apps and upgrading your plan can help.

Latency is the delay between sending and receiving data over a network. Lower latency is important for activities like gaming and video conferencing.

Costs vary depending on location, infrastructure, and service provider. Additional equipment and customization may increase the overall cost.

Fibre is inherently secure, but proper setup like strong passwords and encryption is still required. Regular updates also improve security.

An IP address is a unique identifier assigned to each device on a network. It allows devices to communicate and exchange data.

You can reset your router using the reset button or through its web interface. This helps fix errors but may erase saved settings.

Yes, fibre cables can be damaged by bending, cutting, or environmental factors. Proper handling and installation are essential.

Network congestion occurs when too many users share limited bandwidth. This leads to slower speeds and reduced performance.

Yes, a technician ensures proper installation and optimal performance. This reduces the risk of faults and connectivity issues.

Yes, fibre is ideal for businesses due to its speed, reliability, and scalability. It supports heavy data usage and multiple users.

This may be due to weak passwords or missing encryption settings. Securing your network helps prevent unauthorized access.

Fibre requires power to operate routers and modems. Backup power solutions can keep your network running during outages.

Uptime refers to how long your network remains operational without interruption. Higher uptime means better reliability.

Yes, regular updates and servicing ensure optimal performance and security. Neglecting maintenance can lead to failures.

A smart home system connects devices like lights, appliances, and security systems to a central platform for control. It allows automation and remote access via mobile apps or voice assistants.

Home automation works through connected devices communicating over Wi-Fi or other protocols. These devices can be controlled remotely or set to operate automatically based on schedules.

Yes, most smart systems allow remote control via mobile apps or web dashboards. This lets you manage your home from anywhere in the world.

Installation time depends on the number of devices and system complexity. Basic setups may take a few hours, while full automation can take a day or more.

Costs vary based on the devices and level of automation you choose. However, scalable options allow you to start small and expand over time.

Yes, smart lighting systems allow you to control brightness, color, and schedules. You can also automate lights based on motion or time of day.

Most smart devices require internet for remote access and cloud features. However, some systems can still function locally without internet.

Smart systems are secure when properly configured with strong passwords and encryption. Regular updates also help protect against vulnerabilities.

Yes, CCTV systems can be integrated for centralized monitoring and automation. This enhances security and allows real-time alerts.

Yes, most systems are scalable and allow you to add more devices over time. Proper planning ensures compatibility with future upgrades.

Devices like lights, thermostats, door locks, cameras, and appliances can be automated. The possibilities depend on your system setup.

Most smart systems stop working without power unless backed by a UPS or generator. Some devices may retain settings and resume when power returns.

This could be due to network issues, power problems, or app errors. Restarting the device or checking connectivity often resolves the issue.

Yes, automation helps optimize energy usage by controlling devices efficiently. Features like scheduling and sensors reduce unnecessary consumption.

A smart hub is a central device that connects and controls all smart devices. It allows seamless communication between different systems.

Some basic automation rules may work offline if configured locally. However, advanced features require internet connectivity.

Yes, many platforms allow you to manage multiple properties from a single account. This is useful for property managers or business owners.

IoT (Internet of Things) refers to devices connected to the internet that communicate with each other. It forms the foundation of smart home automation.

Yes, smart systems are widely used in offices, hotels, and commercial spaces. They improve efficiency, security, and energy management.

Not all devices are universally compatible, so it’s important to choose systems that support integration. A technician can help with selection.