Fixr (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you use our services, website, and mobile applications.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Phone number
- Email address
- Address and service location
Service Information
- Details of requested services
- Booking history and service reports
- Payment and transaction information
Technical Information
- Device information
- IP address
- App usage data and interaction logs
2. How We Use Your Information
We use your information to:
- Provide and manage requested services
- Assign qualified technicians to your requests
- Process payments and transactions
- Communicate updates about your bookings
- Improve our services, systems, and user experience
- Ensure safety, security, and fraud prevention
3. Sharing of Information
We may share your information with:
- Technicians and service providers to deliver requested services
- Payment partners to process transactions securely
- Service partners and vendors supporting our operations
- Legal or regulatory authorities when required by law
We do not sell your personal information.
4. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.
While we strive to protect your information, no system is completely secure. We encourage users to take appropriate precautions when sharing personal information.
5. Data Retention
We retain your information only for as long as necessary to:
- Provide services
- Meet legal and regulatory requirements
- Resolve disputes and enforce agreements
6. Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data
- Object to or restrict certain data processing
To exercise these rights, please contact us using the details below.
7. Cookies and Tracking
We may use cookies and similar technologies to:
- Improve website performance
- Understand user behaviour
- Enhance user experience
You can control cookie settings through your browser preferences.
8. Third-Party Services
Our platform may include links or integrations with third-party services. We are not responsible for the privacy practices of these third parties.
9. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
Email: team@usefixr.com
Phone: +234 705 0484 742